:root{
  --ink:#17202a;--muted:#637180;--line:#dfe6ec;--surface:#fff;--soft:#f5f8fb;
  --blue:#1469d2;--blue-dark:#0c4f9e;--blue-soft:#eaf3ff;--green:#14804a;
  --shadow:0 24px 70px rgba(24,45,70,.13)
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:radial-gradient(circle at 15% 0,#e9f3ff 0,transparent 35%),linear-gradient(180deg,#f6f9fc,#edf2f6);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif}
button,input,textarea{font:inherit}
.shell{width:min(1240px,calc(100% - 36px));margin:28px auto 54px}
.assistant{overflow:hidden;background:rgba(255,255,255,.94);border:1px solid rgba(205,217,228,.9);border-radius:28px;box-shadow:var(--shadow);backdrop-filter:blur(10px)}
.hero{position:relative;padding:30px 54px 28px;color:#fff;background:linear-gradient(135deg,#101d2e 0%,#12395f 55%,#1469d2 125%)}
.hero:after{content:"";position:absolute;right:-70px;top:-90px;width:310px;height:310px;border:1px solid rgba(255,255,255,.12);border-radius:50%;box-shadow:0 0 0 48px rgba(255,255,255,.035),0 0 0 96px rgba(255,255,255,.025)}
.eyebrow,.stepno{margin:0 0 7px;color:#68b4ff;font-size:.72rem;font-weight:900;letter-spacing:.14em;text-transform:uppercase}
.hero__brand{position:relative;z-index:1;display:flex;align-items:center;gap:14px}
.hero__mark{display:grid;place-items:center;width:48px;height:48px;flex:0 0 48px;color:#fff;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);border-radius:15px;font-size:.82rem;font-weight:950;letter-spacing:.03em;box-shadow:inset 0 1px 0 rgba(255,255,255,.12)}
.hero h1{position:relative;z-index:1;margin:0;font-size:clamp(1.7rem,3vw,2.35rem);line-height:1.08;letter-spacing:-.035em}
.hero__intro{position:relative;z-index:1;max-width:680px;margin:13px 0 0 62px;color:#dce9f5;font-size:.98rem;line-height:1.55}
.progress{padding:20px 54px;background:#fff;border-bottom:1px solid var(--line)}
.progress>div:first-child{display:flex;justify-content:space-between;gap:20px;margin-bottom:10px;font-size:.92rem}.progress span[data-progress-percent]{color:var(--blue);font-weight:800}
.track{height:7px;background:#e8edf2;border-radius:999px;overflow:hidden}.track span{display:block;width:10%;height:100%;background:linear-gradient(90deg,var(--blue),#45a0ff);border-radius:999px;transition:width .35s ease}
.wizard-layout{display:grid;grid-template-columns:320px minmax(0,1fr);min-height:650px}
.conversation-panel{display:flex;flex-direction:column;padding:28px 24px;background:linear-gradient(180deg,#f4f8fc,#eef4f8);border-right:1px solid var(--line)}
.conversation-panel__brand{display:flex;align-items:center;gap:11px;padding:0 4px 22px;border-bottom:1px solid #dbe5ec}.conversation-panel__brand strong,.conversation-panel__brand small{display:block}.conversation-panel__brand small{margin-top:3px;color:var(--muted);font-size:.77rem}.conversation-panel__pulse{width:11px;height:11px;background:#25bd6b;border-radius:50%;box-shadow:0 0 0 6px rgba(37,189,107,.12)}
.conversation-log{display:flex;flex:1;flex-direction:column;gap:12px;padding:22px 0;overflow:auto;max-height:620px}
.conversation-message{max-width:92%;padding:12px 14px;border-radius:15px;font-size:.9rem;line-height:1.45;animation:messageIn .25s ease}
.conversation-message--assistant{align-self:flex-start;background:#fff;border:1px solid #dbe5ec;border-bottom-left-radius:5px}
.conversation-message--user{align-self:flex-end;color:#fff;background:var(--blue);border-bottom-right-radius:5px}.conversation-message small{display:block;margin-bottom:3px;opacity:.72;font-weight:800;text-transform:uppercase;letter-spacing:.05em;font-size:.65rem}
.conversation-panel__trust{display:grid;gap:8px;padding-top:18px;border-top:1px solid #dbe5ec;color:#667482;font-size:.76rem;font-weight:700}
.wizard-main{min-width:0;padding:28px 38px 38px}
.ai-guide{display:grid;grid-template-columns:54px 1fr;gap:16px;margin:0 0 26px;padding:20px;background:linear-gradient(135deg,#edf6ff,#f8fbff);border:1px solid #cfe2f7;border-radius:18px}
.ai-guide__avatar{display:grid;place-items:center;width:54px;height:54px;color:#fff;background:linear-gradient(145deg,#1469d2,#0d4f9d);border-radius:17px;font-weight:900;box-shadow:0 8px 22px rgba(20,105,210,.22)}
.ai-guide.is-thinking .ai-guide__avatar{font-size:0}
.ai-guide.is-thinking .ai-guide__avatar:before{content:"";width:7px;height:7px;border-radius:50%;background:#fff;box-shadow:12px 0 0 rgba(255,255,255,.72),24px 0 0 rgba(255,255,255,.42);animation:aiThinking .8s infinite ease-in-out alternate}
.ai-guide.is-thinking .ai-guide__content{opacity:.72}
.ai-guide__label{margin:0 0 4px;color:var(--blue);font-size:.72rem;font-weight:900;letter-spacing:.1em;text-transform:uppercase}.ai-guide h2{margin:0 0 5px;font-size:1.28rem}.ai-guide__content>p:last-of-type{margin:0;color:#4d5b68;line-height:1.55}.ai-guide__facts{display:flex;flex-wrap:wrap;gap:7px;margin-top:11px}.ai-guide__facts:empty{display:none}.ai-guide__facts span{padding:6px 9px;background:#fff;border:1px solid #cbdced;border-radius:999px;font-size:.76rem;font-weight:800}
.assistant form{padding:0}.step{display:none}.step.is-active{display:block;animation:stepIn .3s ease}.step h2{margin:0 0 10px;font-size:clamp(1.8rem,3.5vw,2.45rem);letter-spacing:-.025em}.intro{max-width:760px;color:var(--muted);font-size:1rem;line-height:1.65}
.grid{display:grid;gap:13px;margin-top:20px}.two{grid-template-columns:repeat(2,minmax(0,1fr))}.three{grid-template-columns:repeat(3,minmax(0,1fr))}
.choice{position:relative;display:flex;flex-direction:column;align-items:flex-start;min-height:112px;padding:19px;text-align:left;background:#f8fafc;border:1px solid #dce4eb;border-radius:16px;cursor:pointer;color:var(--ink);transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease,background .16s ease}
.choice:hover{transform:translateY(-2px);background:#fff;border-color:#91bceb;box-shadow:0 10px 24px rgba(30,73,115,.08)}.choice.is-selected{background:var(--blue-soft);border-color:var(--blue);box-shadow:0 0 0 3px rgba(20,105,210,.1)}.choice.is-selected:after{content:"✓";position:absolute;right:13px;top:13px;display:grid;place-items:center;width:24px;height:24px;color:#fff;background:var(--blue);border-radius:50%;font-size:.78rem;font-weight:900}.choice strong{margin-top:8px;font-size:1.05rem}.choice small{margin-top:5px;color:#626c75;line-height:1.45}
[data-model-grid] .choice{min-height:72px;justify-content:center}[data-model-grid] .choice strong{margin-top:0}
.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:22px}.formgrid label{display:grid;gap:8px;font-weight:750}.formgrid .wide{grid-column:1/-1}.formgrid input,.formgrid textarea{width:100%;padding:14px 15px;background:#fbfcfd;border:1px solid #cad5df;border-radius:12px;color:var(--ink);outline:0;transition:.15s}.formgrid input:focus,.formgrid textarea:focus{background:#fff;border-color:var(--blue);box-shadow:0 0 0 4px rgba(20,105,210,.1)}
.nav{display:flex;justify-content:space-between;gap:14px;margin-top:30px;padding-top:24px;border-top:1px solid var(--line)}.btn,.button--submit{min-height:48px;padding:12px 18px;border-radius:11px;font-weight:850;cursor:pointer;transition:.16s}.primary,.button--submit{color:#fff;background:linear-gradient(135deg,var(--blue),#0d56ad);border:1px solid var(--blue);box-shadow:0 8px 18px rgba(20,105,210,.18)}.primary:hover,.button--submit:hover{transform:translateY(-1px);background:var(--blue-dark)}.secondary{background:#fff;border:1px solid #cbd6df}.btn:disabled{opacity:.42;cursor:not-allowed}.error{min-height:22px;margin:13px 0 0;color:#b42318;font-weight:750}
.summary{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:22px 0}.summary-item{padding:15px;background:#f7f9fb;border:1px solid #e3e9ee;border-radius:12px}.summary-item span{display:block;margin-bottom:4px;color:#69727a;font-size:.72rem;font-weight:900;text-transform:uppercase;letter-spacing:.07em}.advice{display:flex;gap:14px;padding:20px;background:#edf5fc;border-left:5px solid var(--blue);border-radius:12px}.advice h3,.advice p{margin:0}.advice p{margin-top:6px;line-height:1.6}.actions{display:flex;flex-wrap:wrap;gap:10px;margin:22px 0}.actions a{padding:12px 15px;color:#fff;background:var(--blue);border-radius:10px;text-decoration:none;font-weight:800}
.result__submit{margin:24px 0 10px;padding:22px;background:#f7f9fb;border:1px solid #dfe5ea;border-radius:14px}.button--submit{width:100%;font-size:1.03rem}.button--submit:disabled{opacity:.7;cursor:wait}.result__submit-status{min-height:24px;margin:12px 0 0;font-weight:700;line-height:1.5}.result__submit-status.is-success{color:#16723b}.result__submit-status.is-error{color:#b42318}.result__submit-status.is-warning{color:#8a5200}.result__confirmation{padding:18px;color:#124e2b;background:#edf8f1;border:1px solid #b9dfc5;border-radius:10px}.result__confirmation strong{display:block;margin-bottom:5px;font-size:1.1rem}.result__confirmation p{margin:0;line-height:1.6}
.photo-upload{margin-top:22px}.photo-upload__input{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}.photo-upload__dropzone{display:flex;min-height:190px;padding:28px;flex-direction:column;align-items:center;justify-content:center;gap:8px;text-align:center;background:linear-gradient(180deg,#f7fbff,#f2f7fc);border:2px dashed #8ab4df;border-radius:18px;cursor:pointer;transition:.18s}.photo-upload__dropzone:hover,.photo-upload__dropzone.is-dragging{background:#edf5fc;border-color:var(--blue);transform:translateY(-1px)}.photo-upload__icon{font-size:2.4rem}.photo-upload__dropzone strong{font-size:1.12rem}.photo-upload__dropzone small,.photo-preview__info small{color:#626c75}.photo-upload__feedback{min-height:22px;margin:12px 0 0;color:#16723b;font-weight:700}.photo-upload__feedback.is-error{color:#b42318}.photo-upload__previews{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:14px}.photo-preview{position:relative;display:grid;grid-template-columns:88px minmax(0,1fr) 34px;align-items:center;gap:12px;min-width:0;padding:10px;background:#fff;border:1px solid #dfe5ea;border-radius:12px}.photo-preview img{width:88px;height:72px;object-fit:cover;border-radius:8px}.photo-preview__info{min-width:0}.photo-preview__info strong,.photo-preview__info small{display:block}.photo-preview__info strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.photo-preview__remove{width:32px;height:32px;padding:0;color:#8a1c13;font-size:1.45rem;line-height:1;background:#fff1ef;border:0;border-radius:999px;cursor:pointer}.photo-upload__none{display:flex;align-items:center;gap:10px;margin-top:18px;padding:14px 16px;background:#f8f9fa;border-radius:10px;cursor:pointer}.photo-upload__none input{width:19px;height:19px}
@keyframes stepIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes messageIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}@keyframes aiThinking{0%{transform:translateX(-5px);opacity:.55}100%{transform:translateX(5px);opacity:1}}
@media(max-width:980px){.wizard-layout{grid-template-columns:1fr}.conversation-panel{display:none}.wizard-main{padding:26px 28px 34px}}
@media(max-width:760px){.shell{width:calc(100% - 18px);margin:9px auto 28px}.assistant{border-radius:19px}.hero,.progress{padding-left:22px;padding-right:22px}.hero{padding-top:24px;padding-bottom:23px}.hero__intro{margin-left:0}.hero__mark{width:42px;height:42px;flex-basis:42px;border-radius:13px}.wizard-main{padding:22px 18px 28px}.three{grid-template-columns:1fr 1fr}.photo-upload__previews{grid-template-columns:1fr}}
@media(max-width:560px){.two,.three,.formgrid,.summary{grid-template-columns:1fr}.formgrid .wide{grid-column:auto}.ai-guide{grid-template-columns:44px 1fr;padding:16px}.ai-guide__avatar{width:44px;height:44px;border-radius:13px}.choice{min-height:96px}.nav{position:sticky;bottom:0;margin-left:-18px;margin-right:-18px;padding:14px 18px;background:rgba(255,255,255,.95);backdrop-filter:blur(8px);z-index:4}}

/* 6.4 - korte adaptieve klantflow */
.progress__top{display:flex;align-items:center;justify-content:space-between;gap:16px}.information-status{display:flex;align-items:center;gap:9px;margin-top:11px;color:#667482;font-size:.78rem;font-weight:750}.information-status__dot{width:9px;height:9px;flex:0 0 9px;background:#71808d;border-radius:50%;box-shadow:0 0 0 4px rgba(113,128,141,.11)}.information-status.is-almost{color:#8a5a00}.information-status.is-almost .information-status__dot{background:#e2a000;box-shadow:0 0 0 4px rgba(226,160,0,.13)}.information-status.is-good{color:#16723b}.information-status.is-good .information-status__dot{background:#25bd6b;box-shadow:0 0 0 4px rgba(37,189,107,.13)}

/* =========================================================
   SERVINNO ASSIST 7.0 - DIRECT PRODUCT OF SPECIALIST
   ========================================================= */
.analysis-loading{display:flex;align-items:center;gap:14px;padding:24px;border:1px solid #dfe8ee;border-radius:18px;background:#f8fbfc;margin:20px 0}.analysis-loading[hidden],.analysis-result[hidden],[data-product-card][hidden],[data-specialist-fallback][hidden],[data-voluntary-specialist][hidden]{display:none!important}.analysis-loading span{width:26px;height:26px;border:3px solid #d5e3e8;border-top-color:#16856b;border-radius:50%;animation:servinno-spin .8s linear infinite}.analysis-loading p{margin:0;font-weight:700;color:#40515a}@keyframes servinno-spin{to{transform:rotate(360deg)}}
.analysis-result{display:grid;gap:18px;margin:20px 0}.analysis-score{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-radius:14px;background:#edf8f4;color:#176c59}.analysis-score span{font-size:.82rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.analysis-score strong{font-size:1.6rem}.analysis-diagnosis,.analysis-why{padding:20px;border:1px solid #e0e8ec;border-radius:18px;background:#fff}.analysis-diagnosis small,.customer-product small,.specialist-fallback small{display:block;color:#6c7d85;font-weight:800;text-transform:uppercase;letter-spacing:.06em;margin-bottom:6px}.analysis-diagnosis h3,.customer-product h3,.specialist-fallback h3{margin:0 0 8px;font-size:1.25rem}.analysis-diagnosis p,.customer-product p,.specialist-fallback p{margin:0;color:#586a73;line-height:1.6}.analysis-why h3{margin:0 0 10px;font-size:1rem}.analysis-why ul{margin:0;padding-left:20px;color:#586a73}.analysis-why li+li{margin-top:7px}
.customer-product{position:relative;display:grid;grid-template-columns:1fr auto;gap:20px;align-items:center;padding:24px;border:2px solid #1a8b70;border-radius:20px;background:linear-gradient(135deg,#f1fbf7,#fff);box-shadow:0 18px 45px rgba(20,111,88,.12)}.customer-product__badge{position:absolute;top:-12px;left:20px;padding:6px 11px;border-radius:999px;background:#14745d;color:#fff;font-size:.76rem;font-weight:900;text-transform:uppercase;letter-spacing:.05em}.button--product{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;text-decoration:none;background:#14745d;color:#fff!important;padding:14px 20px;border-radius:12px;font-weight:900}.button--product:hover{transform:translateY(-1px);background:#0f5e4c}
.specialist-fallback{display:grid;grid-template-columns:1fr auto;gap:20px;align-items:center;padding:24px;border:1px solid #e4ddd0;border-radius:20px;background:#fffaf1}.specialist-link{appearance:none;border:0;background:none;color:#1769c2;font:inherit;font-weight:800;text-decoration:underline;cursor:pointer;justify-self:start;padding:5px 0}.summary--compact{opacity:.82;margin-top:10px}.summary--compact .summary-item{padding:10px 12px}.specialist-step__intro{max-width:690px;color:#5e7079;line-height:1.65}.result__submit--specialist{margin-top:20px}.specialist-step .formgrid small{font-weight:500;color:#7a898f}
@media(max-width:720px){.customer-product,.specialist-fallback{grid-template-columns:1fr}.button--product,.specialist-fallback .button{width:100%}.analysis-score{padding:12px 14px}.analysis-score strong{font-size:1.35rem}}

/* Servinno Assist 7.1 — centrale apparaatcatalogus */
.choice .model-status {
  display: inline-flex;
  align-items: center;
  margin-left: .45rem;
  padding: .15rem .42rem;
  border-radius: 999px;
  font-size: .68rem;
  font-weight: 700;
  line-height: 1.2;
  color: #5f6470;
  background: #eef0f3;
  vertical-align: middle;
}
.choice.is-selected .model-status {
  background: rgba(255,255,255,.7);
}

/* Servinno Assist 7.3 — AI Product Matcher */
.product-matches[hidden]{display:none!important}.product-matches{display:grid;gap:14px}.product-matches__heading{display:flex;align-items:end;justify-content:space-between;gap:16px}.product-matches__heading small{display:block;color:#6c7d85;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.product-matches__heading h3{margin:3px 0 0}.product-matches__heading>span{font-size:.86rem;font-weight:800;color:#64747c}.product-matches__grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.product-match{overflow:hidden;border:1px solid #dfe8e5;border-radius:20px;background:#fff;box-shadow:0 12px 32px rgba(35,67,58,.08);display:flex;flex-direction:column}.product-match--primary{border:2px solid #16856b;box-shadow:0 18px 42px rgba(20,111,88,.15)}.product-match__media{position:relative;aspect-ratio:4/3;background:#f4f7f6;overflow:hidden}.product-match__media img{width:100%;height:100%;object-fit:contain;padding:10px}.product-match__placeholder{height:100%;display:grid;place-items:center;color:#7c8a90;font-weight:700}.product-match__score{position:absolute;left:10px;bottom:10px;padding:7px 10px;border-radius:999px;background:#153d34;color:#fff;font-size:.78rem;font-weight:900}.product-match__body{display:flex;flex:1;flex-direction:column;padding:18px}.product-match__eyebrow{font-size:.75rem;font-weight:900;text-transform:uppercase;letter-spacing:.06em;color:#16856b}.product-match h3{font-size:1rem;line-height:1.35;margin:6px 0 12px}.product-match__meta{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:10px 0;border-top:1px solid #edf1ef;border-bottom:1px solid #edf1ef}.product-match__meta strong{font-size:1.05rem;color:#143d33}.product-match__meta span{font-size:.78rem;text-align:right;color:#61716f}.product-match ul{padding-left:18px;margin:12px 0 16px;color:#596a68;font-size:.84rem;line-height:1.45}.product-match li+li{margin-top:5px}.product-match .button--product{margin-top:auto;width:100%;font-size:.9rem}.analysis-result .specialist-fallback{margin-top:2px}@media(max-width:900px){.product-matches__grid{grid-template-columns:1fr 1fr}.product-match--primary{grid-column:1/-1}}@media(max-width:620px){.product-matches__grid{grid-template-columns:1fr}.product-match--primary{grid-column:auto}.product-matches__heading{align-items:start;flex-direction:column;gap:4px}}

/* Servinno AI Platform 1.0.1: terugnavigatie vanuit uitgebreide diagnose */
.chat-return{display:inline-flex;align-items:center;gap:6px;margin:0 0 18px;padding:9px 13px;border:1px solid rgba(29,118,93,.24);border-radius:999px;background:rgba(255,255,255,.72);color:#1d765d;text-decoration:none;font-size:.84rem;font-weight:800;transition:background .18s ease,border-color .18s ease,transform .18s ease}
.chat-return:hover{background:#fff;border-color:rgba(29,118,93,.45);transform:translateY(-1px)}
.chat-return:focus-visible{outline:3px solid rgba(29,118,93,.22);outline-offset:3px}
@media(max-width:680px){.chat-return{margin-bottom:14px}}